Guarantee / Return Policy

SmoothFitness.co.uk guarantees full satisfaction on all products on this site. If you are not fully satisfied you may return the treadmill (in the original package) to our warehouse for a full refund or credit (less agreed assembly charges). No returns will be accepted without prior written authorization from SmoothFitness.co.uk.
To obtain a Return Merchandise Authorization (RMA), please contact Customer Service at 888-800-1167. We will credit you purchase immediately upon receipt of the returned item with an RMA.

To be eligible for a complete refund or credit, you must obtain an approved RMA within 14 days of delivery. All returns must be made using the original packaging in good condition. The returned merchandise must be shipped back to  SmoothFitness.co.uk within 10 days of receiving the RMA.
Customers should retain the original packing material for at least 14 days, in the event the unit is to be returned.