Customer Testimonials

If you would like to provide some customer feed-back please contact us by E-Mail.

Smooth® 5.35e treadmill

Hi, I purchase the 5.35 e treadmill a couple of months ago and am absolutely delighted with it.
I am most impressed with how much treadmill you get for your money, relatively quiet operation,
build quality and the number of programs available.
I was looking around for a treadmill in my price bracket that was foldable, had an electronic incline, decent motor,
reasonable size running surface and top speed as well as a decent warranty.
This was the only treadmill I could find anywhere that met and exceeded my requirements.
I use the treadmill most days for distances of 3 to 5 miles (longer distances I still do on the roads) at varying speeds
from 7.0 to 9.0 miles an hour.  I am not the fastest in the world so the max speed on this treadmill is more than ample for me.
 
Kind Regards
F W

We have purchased other treadmills in the past and the stability of the Smooth 5.35 exceeds them tremendously. Thank you for making a stable, quality treadmill that is affordable for home gyms! Rgds, Marge

Smooth® 5.65e treadmill

 I called up to order my treadmill shortly before Christmas. I was told it would take a while since there would be no deliveries until after New Years. It took another week longer than that, be now that I have had the machine for a while, I have to say it was worth the wait. I find I got a lot for my money, very stable machine, quieter than I thought it would be. No complaints so far.

Paul

My husband and I finally made the decision to get a treadmill. We did a lot of research and found that Smooth Fitness received very good ratings overall. The warranty is not bad either. So we decided on the 5.65e. It arrived within one week of ordering. So far we have no complaints and are happy with our purchase.

Helen

 Smooth® 6.75e treadmill

I purchased a Smooth 6.75eTreadmill in mid December, and I am very satisfied so far. My training consists four eight minute miles per day at a 3 degree incline. There is no belt slippage, rattles, or squeaks. Sincerely, Roger D.

Smooth® 9.15e treadmill

A while back my old Horizon Treadmill broke down. I decided to get me a new one, since fixing the old one really did not seem to make sense.  A friend of mine is very happy with the Smooth 7.25e he purchased a couple of years ago, so I looked at Smoothfitness online. A few weeks ago my new Smooth 9.15e arrived. It took me about an hour to built. I have to say no complaints so far.

Gareth

Smooth® 9.35e treadmill

I had never had a treadmill with the adjustable shocks and the motion control. At first I was skeptical, now I am surprised with how effective they work and how useful they are. I now wonder how I got along without these features. Its quiet and very stable.

J. T.

Smooth® EVO3i treadmill

I just wanted to say thanks, I bought a Smooth EVO 3i treadmill and it sat in my room for three months, then I decided to get in shape. I used the treadmill everyday for 4 months and have lost 40 pounds. I am a new person I went from 240 lbs to 200 lbs so far and feel great. Hard work does pay off! Eddy

I purchased a EVO3i treadmill approximately 6 months ago and love it. Great quality and it is solid as a rock. I am 6'3" and 265 lbs, I need a machine as solid as that. Very impressed with your product. Max

Smooth® 5.15e treadmill

Hi, We purchased a Smooth 5.15e and are very very satisfied. I think in total we must have done about 100 miles on the treadmill. When do I need to oil/silicon any parts on the treadmill? Kind regards. P


I have just recently purchased my Smooth 5.15e treadmill and at £ 549 it was a great buy. I got a lot of treadmill for my money, its solid and relatively quiet. I realize its just a base modell and does not have many of the features more expensive treadmills do. I probably would have liked to have the motion control, but my budget did not allow for more and overall I am pretty satisfied with my purchase.

Carol

I received my Smooth 5.15e treadmill a few weeks ago. Was really looking forward to doing something for my fitness and figure before summer. And it is great to be able to get on my treadmill at home, no matter what the weather, no time consuming visit to the gym. It might not have all the features of a more expensive unit but it serves my purposes.

A. K.

Just wanted to let you know that I love my treadmill (Smooth 5.15) that I purchased last February and I have recommended your treadmill to two friends who also purchased treadmills from you within the last 6 months -- Jill and Howard H. and Karen and Rob C.. Each friend is very satisfied with their treadmill. I read your add in Runner's World magazine and found your product to be superior to treadmills found in stores. Just wanted to pass along my satisfaction to your company and I will continue to spread the good word on SmoothFitness treadmills.

Thank you,

Maureen R.

We recently purchased a Smooth 5.15e Treadmill from you which we duly received.  We are very pleased with our purchase so far.
 There was only one slight problem when the treadmill arrived - the bottle of silicone gel had burst.  Fortunately the spillage was contained within the separte tool/accessories box and didn't affect the treadmill itself.  Apart from a bit of a mess, no harm done.

Donald M.
 

Smooth® 5.25e treadmill

Dear Smooth fitness,
I thought I'd give you some feedback on my purchase of the 5.25e from you recently.
1. Order system. This worked extremely well. I didn't have any problems finding what I wanted and getting the information I needed. If I could suggest anything it would useful to have a video on line of the treadmills in action. It's useful to compare size/noise/build quality.
2. Customer service at ordering. This was excellent. You can see that I made several enquiries, all of which were answered quickly and efficiently. Improvements here could be the clarification of whether the forwarder will deliver inside the buidling, as curbside delivery is quoted on the website and printed on the invoice which could put many people off from buying. One of my pre requisites was a carrier who would deliver inside as I live alone.
3. Delivery time. Was extremely quick. The forwarders (DSL I think) were polite and efficient and gave me a delivery day in the next few days. They also offered to call me an hour before they arrived at my house so I could come from work to meet them.
4. Delivery day. The guys from the forwarders were very good indeed. They had no questions about bringing my treadmill into my flat and also putting it into the room of my choice.
5. Quality of equipment/instructions for assembly. Instructions were very easy to follow, and very well written/thought out. I had no problems at all, and finished the assembly in about 40 minutes. The 5.25e is a very good piece of equipment to run on, the base is smooth and cushioned in the right proportions. It surpassed my expectations.
One small dissapointment was the mat I bought to go under the treadmill. The quality of this does not seem to be that good for the price. The nature of the material means it's almost impossible to move a heavy treadmill (using the transport wheels) over its surface. The wheels sink into the soft mat and you go nowhere. If you push too hard you risk ripping the mat as the wheels dig into the surface. I ripped my mat trying to position my treadmill. A better material would be one which has a firmer coating on the top surface to enable rolling of equipment over the top before it's dropped down into position.
Overall, I'm very happy with the service and equipment.
Best wishes
S G

Hi, our treadmill a Smooth 5.25e arrived. The delivery processed worked fine, no problems. Since neither one of us is very technically inclined building the machine was not as quick as we had hoped, but in the end it all worked out fine. We are very happy with the treadmill, it even looks great.
M and C

Smooth® 7.25e treadmill

I am very pleased with my Smooth 7.25e treadmill. It is very solid piece of equipment with noteably quiet operation. Could not have made a better choice for the money.

Eddy

Smooth® 8.25e treadmill

 What a massive machine, its just about like the ones I am used to from the gym. Only now I can work out at home, no bag to pack and the car can stay in the garage. I am more than satisfied. The only problem I encountered was that a couple of plastic parts got broken during transport. I called the service phone and replacements arrived fairly quickly.

Simon B.

Smooth® 6.25e treadmill

Smooth lived up to their name. The local shipping agent made a mess of things, turning up without prior arrangements and then expected me to man handle 100 Kg off a flat bed at shoulder height. No thanks. Smooth resolved issues for me without hassle. As for the 6.25 treadmill, it’s worth paying the extra. Sure you can get cheaper machines around the £600-800 mark, but having tried various bits of kit, from the extreme budget end to the 4 K plus machines, and now having used the 6.25, the other’s save the top end machines, are no comparison. Only downside was that I was not able to try the 6.25 before purchase, but following loads of web research given the ratings they get as one of the best machines available I decided to take the gamble and fork out the extra cash. I think it was worth it. I found the 6.25 to perform and feel as good as any machine in a commercial gym or those costing around 4K. Smooth sales give better value, and if you can get your hands on the 6.25 below 1K, as I did, it’s a good buy.

Jag

Smooth® CE3.6e Elliptical

This is just a quick note to let you know that we received our CE3.6e in a relatively short ship time and itarrived in perfect shape. The assembly was easy and we have already started working on a daily program. It's all that I could expect, we are really enjoying  it.

Andrew

I received my CE3.6 on Tuesday.  After assembly  I had an issue with the Foot Pedal Arm rubbing and causing damage in the flywheel housing. I called the Customer Service line. They were extremely helpful and took extra time with me on the phone to make sure they understood the nature of the problem. We found the solution to the problem and now I am up and running. Consider me a completely satisfied customer.

Sharon

Smooth® 7.4 Elliptical

I finally received my cross trainer and have to say I was very impressed with the packaging and the way the parts were presented for installation, very professional. I tried the fitness level program and only managed a 15!!! I could not believe it because I think I am quite fit for my age of 62 so I waited three days and have now tried it again and guess what? another 15.I have run a marathon in 3.5hrs and several half marathons but your graph shows me to be crap, I would like to meet the man or woman that can reach the top level.

I have run a marathon in 3.5hrs and several half marathons but your graph shows me to be crap, I would like to meet the man or woman that can reach the top level.

Anyway I will keep on trying to beat this score if it kills me.Tanks for your help

Kind regards,
G S

I bought a CE7.4 Elliptical back in December 2007. It has been a great purchase and is used several times a week. I have no real problems with it other than it makes a little bit of noise from time to time. My question is whether it should have any routine maintenance or lubrication? Is there anuthing I should do to ensure it continues to work well and quietly? Thanks, D B

We got the CE7.4e and have been using it every day. We love it. The machine is perfect for all 3 of us (heights 6’, 5’5” & 5’3”). It is so quiet, you do not know it is running if you are not looking. The programs are great and we expect we will be using this for many years. Your knowledge made this one of the easiest purchases ever. Thanks, Robert

If you would like to provide some customer feed-back please contact us by E-Mail.